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Customer Account Executive



    Customer Account Executive

    Location: Chula Vista, CA

    Pay Rate: $23.93 -DOE

    US Citizen candidates only

    Shift: Alternative work week

    Contract: 6 Months – Perm

    Collins Aerospace, Aerostructure’ Aftermarket Department is looking to bring on a Customer Account Executive who manages global airline nacelle support needs, responds to customer inquiries, document procedures, collect data, and provides information to customers to resolve concerns. You will work within a high-performance team environment to maintain 24/7 global support, along with account management responsibilities.

    Primary Responsibilities

    • Work directly with Airlines, Airline Maintenance and Repair Overhaul (MRO) facilities, & Brokers, providing support for their aftermarket spares’ orders
    • Provide customer support for navigation and utilization of our global Spares and Technical Service customer portal
    • Communicate with customers by telephone or electronically to provide information about organization products or services, manage customer accounts, and address customer concerns.
    • Liaison with both Engineering & UTAS MROs to meet customer needs
    • Actively manage and negotiate fluctuating credit situations and timely invoice payments
    • Provide periodic reports to management and be responsible for leading real time problem resolution activities
    • Process customer orders and quotes in accordance with Standard Work procedures, and when required, redirect queries to appropriate department or personnel.
    • Provide references to customers on publications materials and secondary sources of information
    • Act as an active participant in a Continuous Improvement team, for the betterment of the organization’s processes and quality to both internal and external customers
    • Manage and maintain a record of customer interactions or transactions in the ERP System
    • Coordinate with provisioning, shipping, and inventory warehouse to expedite or trace shipments.
    • Understand and be able to effectively communicate engineering changes to both customer Purchasing departments and Engineers
    • Promote products/services to ensure business targets are met.
    • Provide after-sales support for client contracts to ensure customers satisfaction.
    • Perform duties related to overall customer service and account management.
    • Provide support to sales team with regard to customer concerns and visits.
    • Coordinate with sales reps to identify inside sales opportunities.
    • Maintain knowledge of UTC organization and products to provide the appropriate information and support to customers.
    • Consistently document customer service needs to identify patterns and maintain quality.

    Basic Qualifications

    • Bachelor’s degree and 3 years of relevant experience OR
    • In absence of a degree, 7 years of relevant experience is required
    • Must be a U.S. Citizen
    • Ability to communicate professionally and effectively, both in writing and verbally in the English language. Ability to verbally communicate in alternate languages is helpful.
    • Must have the ability to be re-assigned to alternate days/work hours depending on business needs, as well as rotating additional shifts over holidays/weekdays.

    – Bachelors degree + 2 yrs experience/no degree + 6yrs experience (but can be flexible) – Onsite requirement is a hard line (especially for training) – Intention of role is temp to perm – all candidates should be interested in going full time eventually – They wanted to make it SUPER clear that this is not a call center, most work is done via email



    Expected salary:

    Job date: Wed, 14 Sep 2022 04:44:03 GMT

    Customer Account Executive

    To apply for the job click here

    Customer Account Executive

    To apply for the job click here

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