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Medical Billing Associate Account Coordinator

Azalea Health

Azalea Health is a Health IT company providing web-based Electronic Health Records (EHR) and Revenue Cycle Management (RCM) services to clients nationwide.

Azalea Health is seeking a Medical Billing expert that thrives in a customer focused role and is eager to soar in a healthcare administration role! If you have medical billing experience, are a quick learner and love to be a part of a team, we want to chat with you!

Valdosta GA or REMOTE!

Looking to work hard, grow and make a difference? Keep reading!


  • Assists with customer service/client relations communications with all parties involved in the Revenue Cycle Management process to include, but not limited to: Azalea RCM clients and their employees, patients of Azalea clients, insurance payers/carriers, and other healthcare facilities.
  • Under direction of Lead Account Coordinator (AC), monitors internal benchmarks and checklists to ensure that all RCM services are being provided accurately and on a routine basis for all assigned Clients
  • Under direction of Lead AC, requests and communicates missing, incomplete or inaccurate data needed to successfully perform all RCM related activities for assigned Client accounts
  • Prepares reports and records trends for the Lead AC to communicate, provides analysis and areas of improvement on a recurring basis for regularly scheduled meetings with assigned Clients.
  • Regularly communicates with Lead AC to determine trends and issues creating a negative impact for assigned Clients
  • Understands and calculates industry standard KPIs and benchmarks related to best practices in all aspects of RCM. Azalea performance benchmarks are set to outperform MGMA industry standards
  • Responsible for all reporting needs of assigned Clients including report generation, analysis, and ad hoc report building using both Azalea and 3rd party analytics tools such as DashboardMD
  • Demonstrates a good working knowledge of CPT, ICD10, and HCPCS codes as well as remaining current on regulatory coding changes.
  • Maintains HIPAA compliance when handling patient protected health information (PHI)
  • Effectively monitors and audits RCM activities being performed by 3rd party subcontractors both domestic and overseas.
  • Under direction of Lead AC, communicates with the Client Relations and Finance departments as it relates to Azalea clinical software inquiries, customer invoicing, and churn activities
  • Responsible for other Revenue Cycle Management-related duties,as assigned by Lead AC.


  • Entry level position
  • Excellent computer and internet skills/instincts
  • Strong attention to detail
  • Strong oral and written communication skills
  • Interest and/or experience in healthcare administration is a plus


  • Being curious; having an interest in the revenue cycle management/healthcare administration industry, being excited to learn new things
  • Being customer success oriented and focused, but also willing to raise red flags
  • Being adaptable; issues will occur and projects will change so being amenable to meet those challenges is required
  • Demonstrating the ability to work independently, but also able to ask for help when needed
  • Demonstrating humility; partnership and ability to receive feedback and suggestions for improvement
  • Having a sense of urgency; time is of the essence for our customers

Benefits & Pay

  • Competitive pay OT eligible
  • 401k with Employer Matching Program
  • Quarterly bonus program
  • Flexible schedules & work from home opportunities
  • Medical, dental, vision insurance coverage options
  • Paid AAPC memberships
  • Paid CPC/CPB certification and CEU opportunities
  • Paid holidays and floating holidays
  • Paid Time Off (PTO)
  • Fitness bonus program
  • Casual dress code
  • Substantial growth opportunities

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Expected salary:

Job date: Wed, 14 Sep 2022 04:45:00 GMT

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Azalea Health

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