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Call Center Agent

    Delta Apex

    We are looking for a Call Center Agent

    • Answer incoming calls and respond to customer’s emails
    • Management and resolve customer complaints
    • Sell products and place customer orders in the computer system
    • Identify and escalate issues to supervisors
    • Provide product and service information to customers
    • Research required information using available resources
    • Research, identify, and resolve customer complaints using applicable software
    • Process orders, forms, and application
    • Route calls to appropriate resources
    • Document all call information according to standard operating procedures
    • Recognize, document, and alert the management team of trends in customer calls
    • Follow up customer calls where necessary
    • Upsell products and services
    • Complete call logs and reports
    • Other duties as assigned

    Expected salary:

    Job date: Mon, 22 Aug 2022 02:30:38 GMT

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    Delta Apex

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