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Sr Technical Product Manager, Alexa Proactive

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Voice-driven AI experiences are a reality. Amazon’s Alexa voice assistant and Echo devices are at the forefront of this technology wave – come join the Alexa Proactive team!

Our goal is to make Alexa an intelligent assistant that delights customers by providing them information that they need when and where they need it most. In order to achieve this vision, Alexa must be able to proactively engage with customers in thoughtful, helpful, and delightful ways. We are looking for an entrepreneurial, experienced, creative and visionary Senior Product Manager (Tech) to join our team and help lay out the vision and make Proactive Alexa a reality through ML, AI and some smart and innovative thinking.

As a Senior Product Manager (Tech), you will be responsible for delivering and managing world-class AI experiences used by millions of customers around the world, daily.

You will own the strategy and performance of key customer feedback features on Echo, Echo Show and multimodal devices and drive impact by scaling those features across Alexa teams and Alexa Skill Developers. You will define the experiences that delight customers from a variety of backgrounds and deliver best-in-class feature innovation to make them real. You will be responsible for guiding a cross-functional team of engineers, scientists, designers, feature owners and content sources from across the broader Alexa organization to achieve high impact and meet your goals.

Key job responsibilities
• Define creative, high quality, simple customer feedback features and experiences based on team strategy and vision
• Drive development of instrumentation, goals and measurement best practices to help guide strategy with data
• Develop ambitious business requirements and user stories that can be used to create product specifications and architecture for each product and application
• Create models to efficiently scale the experiences to new segments and device types
• Work with multiple teams across Alexa to develop high brand standards and ensure customer delight
• Manage prioritization and trade-offs among customer experience, performance and operational support load
• Create buy-in for the product vision both internally and with key external partners
• Work closely with engineering and science teams to deliver features to market
• Drive feature launches including working with executives and other product management team members
• Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial and technical goals

BASIC QUALIFICATIONS

• Bachelor’s Degree
• 5+ years of experience in product or program management, product marketing, business development or technology
• Experience with end to end product delivery
• Experience overseeing roadmap strategy and definition
• Experience with feature delivery and tradeoffs of a product
• Experience contributing to engineering discussions around technology decisions and strategy related to a product

PREFERRED QUALIFICATIONS

• Undergraduate degree (BS preferred), MBA or Master’s degree
• At least 6 years experience leading product development, product management, and/or program management
• Experience leading the development and launch of consumer software, digital content or commerce products.
• Experience driving monetization or growth strategy for digital products.
• Broad technical breadth and depth including familiarity with software development processes, web services, and instrumentation.
• A history of excellent judgment, based upon strong market and product vision and excellent data-driven analysis
• Strong oral and written communication; you have the ability to communicate complex concepts clearly and persuasively across different audiences and varying levels of the organization
• A track record of consistently exceeding business growth goals
• Demonstrated ability driving innovation as well as bringing creative ideas of others to market

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Sr Technical Product Manager, Alexa Proactive

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Amazon

Our mission: To be Earth's most customer-centric company.

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