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Sr. Product Manager, Technical, Alexa Identity

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
Our goal is to make Alexa an intelligent assistant that delights customers by understanding them as individuals, recognizes those individuals in the moment, understands the context around that moment, and leverages that context and individual preferences to deliver personalized experiences. You will drive our overall strategy by helping define customer features, improve accuracy, help define the architecture, and spearhead the best practices that enable a quality product.

We are looking for an entrepreneurial, experienced, creative and analytically oriented Sr. Product Manager to join our team and help improve how Alexa continually improves recognition while delivering a private and secure experience. The perfect candidate will thrive with the challenge of simplifying customer experiences while balancing complex and competing priorities.

As a Sr. Product Manager-Tech, you will define, execute, and deliver a product roadmap that adds value to Alexa’s customers. This role is inherently cross-functional — you will work closely with engineering, design, user experience, BI, operations, marketing, and executive teams to bring new solutions to customers. A successful candidate will have strong instincts to design features which delight customers, and be adept at synthesizing a variety of technologies and capabilities into high quality and simple customer experiences.

Key job responsibilities
Lead the development of the product strategy for continuous improvement in how Alexa recognize individuals.

Own and define the product roadmap, managing tradeoffs and dependencies with key stakeholders

Develop detailed, crisp business requirements and user stories that can be used to create product specifications and architecture for each product and application

Manage prioritization and trade-offs among customer experience, performance and operational support load

Create buy-in for the product vision both internally and with key external partners

Work closely with engineering teams and program management to deliver products

Drive product launches including working with public relations team, executives, and other product management team members

Proactively identify and resolve strategic issues that may impair the team’s ability to meet strategic, financial, and technical goals

Dive deep into customer feedback to represent the voice of the customer to the engineering team and other stakeholders

Define and monitor business metrics to drive the team’s progress towards goals

A day in the life
Work back from consumer and external developer customers to define a product that will delight customers

Partner with organization leaders to define how to apply Alexa personal recognition capabilities to new use cases

Own and define the product roadmap, managing tradeoffs and dependencies with key stakeholders

Define and review success metrics and progress on goals.

About the team
Our goal is to make Alexa an intelligent assistant that delights customers by building the foundational services and experiences that enable Alexa to deliver trusted, personalized assistance to every person, on any device

BASIC QUALIFICATIONS

  • Bachelor’s Degree
  • 5+ years of experience in product or program management, product marketing, business development or technology
  • Experience with end to end product delivery
  • Experience overseeing roadmap strategy and definition
  • Experience with feature delivery and tradeoffs of a product
  • Experience contributing to engineering discussions around technology decisions and strategy related to a product
  • Bachelor’s degree or higher with a technical discipline
  • 7+ years of professional experience
  • 3+ years of consumer facing software product management experience
  • Experience defining strategic vision for technical products
  • Experience communicating technical concepts to a non-technical audience
  • Experience working with stakeholders across both technical and business functions
  • Experience driving a product’s go-to-market activities

PREFERRED QUALIFICATIONS

  • MBA or Master’s degree in related field
  • Proven track record taking ownership and working in cross-functional teams to successfully deliver results
  • Broad technical breadth and depth including familiarity with consumer technology, web services and back-end application infrastructure
  • Experience launching APIs for third party developer customers
  • Strong verbal and written communication skills with demonstrated experience engaging and influencing senior executives, and communicating technical concepts to a non-technical audience
  • Strong analytical and quantitative skills with the ability to use data and metrics to back up assumptions, recommendations and drive actions
  • Demonstrated ability to understand and discuss technical concepts, manage tradeoffs and evaluate opportunistic new ideas with internal and external partners
  • High attention to detail
  • History of teamwork and willingness to roll up one’s sleeves to get the job done.
  • Experience with machine learning solutions and optimization

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.

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Sr. Product Manager, Technical, Alexa Identity

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Amazon

Our mission: To be Earth's most customer-centric company.

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