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Technical Support Specialist – Fusion 360 and Advanced Manufacturing

Autodesk

Autodesk gives you the power to make anything.

Job Requisition ID #

22WD62655

Global Technical Support @ Autodesk

Our specialists collaborate closely with their peers to analyze trends in customer activity to enable the AKN as an effective tool for achieving business objectives and have a direct influence to make the necessary changes needed to increase customer happiness and dedication.

Position Overview

We are hiring a Technical Support Specialist to join our friendly EMEA team of tech enthusiasts assisting customers to get the best out of their Autodesk products. Do you enjoy solving problems and helping others? Are you passionate about customer experience? Are you familiar with Autodesk Fusion 360 with exposure to CAM workflows or similar software?

Then we would like to hear from you!

What is this position about?

Reporting to a Technical Support Manager, you are responsible for resolving customer issues reported to us via phone, chat, web, online forums, and other channels. In addition to reacting to customer issues, you may also engage in a variety of proactive support activities; developing and presenting webinars, hosting Q&A sessions on our online communities, and publishing technical articles in the Autodesk Knowledge Network (AKN).

Responsibilities

Technical Support

  • Respond to support requests via multiple channels by following documented processes and managing those ongoing relationships
  • Document support interactions in a company-wide case management system
  • Advance unresolved issues to senior staff as required
  • Research, verify, and document product defects
  • Manage personal backlog of support requests
  • Manage customer and partner expectations by providing timely updates on progress

Internal Support

  • Participate in product BETA programs & product testing events organized by the product division development teams
  • Remain informed on improvements in supported products in relevancy to the Manufacturing industry
  • Assist in the fundamental development and maintenance of knowledge base quality
  • Influence product management and product development to make improvements

Minimum Qualifications:

  • Bachelor degree in Mechanical Engineering, Manufacturing Engineering, Industrial Design, or similar work experience.
  • 1-3 years of industry experience.
  • Experience with CAD tools (Example: Fusion 360, Inventor, Solidworks)
  • Experience with CAM workflows (Example: Fusion 360 CAM, PowerMill, FeatureCAM, HSM, PartMarker, Mastercam)
  • Experience with CNC Programming, Machining, or Machine Setup
  • Experience with FEA/CAE tools (Optional)
  • Willingness and ability to work flexible hours
  • Proficient in Microsoft Office and social media tools
  • Strong customer service, troubleshooting, and analytical skills
  • Excellent written and verbal English communication skills

Preferred Qualifications

  • Additional language skills are a plus

8 Things That Describe You

  • People-minded: empathizing with, responding to, and problem-solving customer issues
  • Prompt: making timely decisions based on sound logic and consideration of the consequences
  • Take initiative: having a strong sense of ownership with a bias for action and willingness to role-up your sleeves
  • Organized: clarifying assignments, prioritizes work and pays attention to detail to ensure work is done in a timely and high quality manner
  • Strategic: offering articulate recommendations and rationale and builds support with key decision makers
  • A wet sponge: actively listening to others in order to communicate technical information clearly and concisely
  • Intellectually curious: learning from mistakes, adapting to change, and seeking out ways to develop new skills
  • Influential: being a role model inspiring others and affecting a positive impact

At Autodesk, we’re building a diverse workplace and an inclusive culture to give more people the chance to imagine, design, and make a better world. Autodesk is proud to be an equal opportunity employer and considers all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender, gender identity, national origin, disability, veteran status or any other legally protected characteristic. We also consider for employment all qualified applicants regardless of criminal histories, consistent with applicable law.

Are you an existing contractor or consultant with Autodesk? Please search for open jobs and apply internally (not on this external site). If you have any questions or require support, contact Autodesk Careers.

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Technical Support Specialist – Fusion 360 and Advanced Manufacturing

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Autodesk

Autodesk gives you the power to make anything.

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