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Program Manager, Localization Systems, Employee Experience Localization

Amazon

Our mission: To be Earth's most customer-centric company.

DESCRIPTION

Job summary
The Employee Experience Localization teams helps drive a frustration-free HR experience for Amazon’s global employees through a scalable localization strategy. We support localization of internal, employment-related content and products that drive global employee self-service and optimize HR support. We are a global team that supports Amazon employees and stakeholders around the world. The process improvements, automations, and system requirements that you define and implement in the localization process will have a direct impact on improving the team’s efficiency and scalability. You will use your technical expertise and strong stakeholder management skills to influence localization tool roadmaps and priorities. Position may be based out of Arlington, VA, Dallas TX, or Boston, MA.

Key job responsibilities

  • Collaborate cross-functionally with content management and translation management tech teams to support scalable localization workflows
  • Manage translation management systems and assets to optimize the localization workflow
  • Identify and drive automation solutions to optimize localization processes
  • Drive the integration of the content management and localization tools to streamline the localization workflow
  • Identify opportunities for process improvements and collaborate with partner tech teams on driving tool fixes and enhancements.
  • Define user requirements and drive testing and implementation of new features.
  • Manage maintenance and optimization of Translation Memories (TM).
  • Evaluate quality of Machine Translation (MT) engines and manage customization requirements to drive the program’s MT strategy

BASIC QUALIFICATIONS

  • 2+ years of experience designing and building localization pipelines
  • Demonstrated experience in content/localization engineering
  • Strong technical knowledge of localization standards and technology (Translation Management Systems, CAT tools, translation QA tools)
  • Strong technical knowledge of translation workflows within content management systems
  • Hands-on experience with setting up and automating localization workflows
  • Experience managing Translation Memories and Term Bases (TMs and TBs)
  • Experience with Machine Translation engine training, workflows, and quality evaluation
  • Ability to work independently in a global team

PREFERRED QUALIFICATIONS

  • Direct experience building automated translation solutions within out-of-the-box CMS tools.
  • Experience with data analysis and Quicksight (or similar) dashboard creation and management.
  • Excellent English-language communication skills, both written and verbal
  • Bachelor’s degree in Computer Science, Engineering, or a related technical field
  • Strong problem-solving and organizational skills

Amazon is an equal opportunities employer. We believe passionately that employing a diverse workforce is central to our success. We make recruiting decisions based on your experience and skills. We value your passion to discover, invent, simplify and build. Protecting your privacy and the security of your data is a longstanding top priority for Amazon. Please consult our Privacy Notice (https://www.amazon.jobs/en/privacy_page) to know more about how we collect, use and transfer the personal data of our candidates.

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Program Manager, Localization Systems, Employee Experience Localization

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Amazon

Our mission: To be Earth's most customer-centric company.

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