Clerical Officer/Receptionist (XN02)

Job title: Clerical Officer/Receptionist (XN02)

Company: NHS

Job description: Expected Shortlisting Date09/10/2024Planned Interview Date21/10/2024Are you looking for a new challenge?The Adult Therapies CSU is looking for an enthusiastic and highly motivated individual to join our Outpatient Admin Team in a full time role on a permanent basis. If you want to work in a busy office environment as part of a team that is committed to providing an effective and efficient admin service to the patients and clinical teams within Adult Therapies Outpatients then we want to hear from you.The varied workload requires a flexible approach to work and the ability to multi-task, whilst maintaining a professional attitude and high standards of customer care.The successful applicant would be based at St Jamess University Hospital but also will be required to work on other hospital sites on a regular basis.Main duties of the jobThe main duties of the role support the delivery of the Adult Therapies Outpatient clinics. Processing patient referrals to Adult Therapies, working on the reception desks in our clinical areas, supporting patients in arranging their appointments, and updating details on the Patient Administration and other systems will all be key parts of the role (amongst others). You would be providing a service to our patients face to face, through telephone calls and via email.About usLeeds Teaching Hospitals is committed to our process of redeploying ‘at risk’ members of our existing workforce to new roles. As such, all our job adverts are subject to this policy and we reserve the right to close, delay or remove adverts while this process is completed. If you do experience a delay in the shortlisting stage of the recruitment cycle, please bear with us while this process is completed, and contact the named contact if you have any questions.Date posted18 September 2024Pay schemeAgenda for changeBandBand 2Salary£23,615 a yearContractPermanentWorking patternFull-timeReference numberC9298-ATH-346Job locationsSt. James’s University HospitalBeckett StreetLeedsLS9 7TFJob descriptionJob responsibilitiesTo provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies.The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required.To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments.Process patient correspondence/documentation, letters, reports and other documentation.To greet patients and visitors to the department, providing an efficient and courteous serviceCheck/enter patient details on the Patient Administration and other Systems.Prepare patient documentation for processing, including inputting or scanningReport and respond to any system faults and errors.Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line managerAnswer general telephone enquiries and requests to retrieve patient and other documentation.To ensure that requests for information are dealt with in an efficient and timely manner.Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality.Collect and deliver patient documentation/reports around Trust when required.To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies.To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff.Assisting to maintain high standards of care, including:-– Maintain a safe working environment, reporting incidents, accidents, complaints– Understand the need to maintain and respect patient confidentiality– Participate in in-service training– Participate in mandatory training annually– Participate in annual performance appraisalVisit and/or work at other designated Trust sites as required to ensure continuity of service/patient care.General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:-Maintain appropriate/agreed levels of stock and non-stock items, including stationeryMaintain diaries for senior staffJob descriptionJob responsibilitiesTo provide a high standard of clerical/reception service to patients and the department, adhering to departmental guidelines and policies.The post holder will receive and check documentation, reports, patient information, processing appropriately, within departmental guidelines, including entering information on to the appropriate IT system, and retrieve information as and when required.To process patient and other documentation. To be the first point of contact for patients and other visitors to the department. To provide an administrative/clerical service to the department/team. To support the delivery of a high standard of service to patients, staff and Trust departments.Process patient correspondence/documentation, letters, reports and other documentation.To greet patients and visitors to the department, providing an efficient and courteous serviceCheck/enter patient details on the Patient Administration and other Systems.Prepare patient documentation for processing, including inputting or scanningReport and respond to any system faults and errors.Maintain and update patient/departmental databases, prioritising within departmental guidelines and escalating unresolved situations/issues to appropriate line managerAnswer general telephone enquiries and requests to retrieve patient and other documentation.To ensure that requests for information are dealt with in an efficient and timely manner.Follow Departmental/Trust disposal and destruction procedures of confidential documentation, in line with Data Protection Act and Confidentiality.Collect and deliver patient documentation/reports around Trust when required.To deal with telephone and in-person queries from patients and relatives, Trust staff and external agencies.To refer queries or concerns regarding patients and other visitors to the department to appropriate senior staff.Assisting to maintain high standards of care, including:-– Maintain a safe working environment, reporting incidents, accidents, complaints– Understand the need to maintain and respect patient confidentiality– Participate in in-service training– Participate in mandatory training annually– Participate in annual performance appraisalVisit and/or work at other designated Trust sites as required to ensure continuity of service/patient care.General office work and any other duties assigned by the Supervisor/Team Leader or Manager, which may include:-Maintain appropriate/agreed levels of stock and non-stock items, including stationeryMaintain diaries for senior staffPerson SpecificationQualificationsEssential

• Literate / Numerate
• Willing to undergo training as required
• Willing to undergo job training as required on a range of Patient administration and other Systems.
• Participate in in-service and mandatory training

Desirable

• NVQ2 in Customer Care or equivalent

Additional RequirementsEssential

• Effectively communicate with patients and team members
• Able to fulfil Occupational Health requirements for the post, including: Able to locate and collect patient and other documentation from around Trust sites.
• Able to use departmental equipment to file and retrieve documentation.

ExperienceEssential

• IT Skills
• Insight into duties and responsibilities of post
• Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved.
• Be aware of key indicators and service level agreements within the department

Desirable

• Working knowledge of patient related databases
• Admin or Clerical Experience
• ECDL or equivalent

Skills & behavioursEssential

• Motivated, keen to learn
• Reliable Trustworthy Adaptable
• Flexible approach to duties and working practices
• Able to work as part of a multidisciplinary team
• Able to work on own initiative, within agreed departmental guidelines
• Committed to working with people
• Professional attitude
• Customer Care skills

Person SpecificationQualificationsEssential

• Literate / Numerate
• Willing to undergo training as required
• Willing to undergo job training as required on a range of Patient administration and other Systems.
• Participate in in-service and mandatory training

Desirable

• NVQ2 in Customer Care or equivalent

Additional RequirementsEssential

• Effectively communicate with patients and team members
• Able to fulfil Occupational Health requirements for the post, including: Able to locate and collect patient and other documentation from around Trust sites.
• Able to use departmental equipment to file and retrieve documentation.

ExperienceEssential

• IT Skills
• Insight into duties and responsibilities of post
• Be fully conversant with Medical Records policies and procedures and have complete understanding of standards to be achieved.
• Be aware of key indicators and service level agreements within the department

Desirable

• Working knowledge of patient related databases
• Admin or Clerical Experience
• ECDL or equivalent

Skills & behavioursEssential

• Motivated, keen to learn
• Reliable Trustworthy Adaptable
• Flexible approach to duties and working practices
• Able to work as part of a multidisciplinary team
• Able to work on own initiative, within agreed departmental guidelines
• Committed to working with people
• Professional attitude
• Customer Care skills

Expected salary: £23615 per year

Location: Leeds

Job posting date: Fri, 20 Sep 2024 07:46:54 GMT

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