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Customer Experiences with Contact Center AI – Dialogflow CX Specialization

Learn how to use CCAI Dialogflow CX. Learn how to use Contact Center Artificial Intelligence (CCAI) to design, develop, and deploy customer conversational solutions
In this series, learn how to design customer conversations using Contact Center
Artificial Intelligence (CCAI). You’ll use Dialogflow CX to create virtual agents and test
them using the simulator. Learn to add functionality to access data from external
systems, making virtual agents conversationally dynamic. You’ll be introduced to testing
methods, connectivity protocols, APIs, environment management, and compliance
measures. Learn best practices for integrating conversational solutions with your existing
contact center software and implementing solutions securely and at scale.

Applied Learning Project
This Specialization includes lab based assignments, such as creating a basic chat virtual agent, running prebuilt virtual agents, adding contexts and voice to virtual agents, adding route groups, using cloud functions and managing environments in Dialogflow CX.

Course Information

Estimated Time: Approximately 3 months to complete Suggested pace of 1 hour/week

Difficulty: Beginner

Free

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Course Information

Estimated Time: Approximately 3 months to complete Suggested pace of 1 hour/week

Difficulty: Beginner