Customer Service Executive – Entry Level (UAE Nationals)

Job title: Customer Service Executive – Entry Level (UAE Nationals)

Company: First Abu Dhabi Bank

Job description: Customer Service Executive – Entry Level (UAE Nationals)FAB, the UAE’s largest and most secure financial institution, is hiring motivated Emirati talent for the role of Customer Service Executive. This entry-level, part-time opportunity is ideal for fresh graduates or high school diploma holders looking to begin a career in banking. You’ll be the first point of contact for our customers, supporting them with product and service information while resolving queries with professionalism and care.Job Location: United Arab Emirates
Industry: Banking
Function: Customer Service
Job Type: Part-time
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: AnyWhat Does a Customer Service Executive Do?As a Customer Service Executive, your main responsibility is to deliver exceptional service to FAB’s retail customers. You will handle inquiries, provide accurate product and service information, and ensure all interactions meet our high standards of quality and compliance.What Are the Key Responsibilities?– Handle incoming customer inquiries via various channels and provide prompt, accurate responses
– Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering solutions
– Maintain clear and courteous communication while ensuring client satisfaction
– Escalate unresolved issues to the appropriate department
– Keep records of customer interactions and transactions
– Uphold FAB’s service excellence standards while promoting a positive and friendly atmosphereWhat Skills Are Needed for a Customer Service Executive in the UAE?Education and Experience:
– High school diploma or bachelor’s degree
– 0 to 2 years of experience in a customer service role, preferably in the banking sector (training provided)Skills:
– Strong communication skills in English and Arabic
– Customer-oriented with a helpful attitude
– Team player with a friendly and professional demeanor
– Basic computer and typing skills
– Willingness to learn and grow in a fast-paced banking environmentWhat Benefits Come with This Position?– Entry-level, part-time opportunity with UAE’s leading financial institution
– Training and mentorship to kick-start a career in banking
– Work in an inclusive, collaborative, and culturally diverse environment
– Flexible schedule suitable for Emirati students or early-career professionals
– Long-term growth potential within FAB’s Emiratisation programAbout the CompanyFirst Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the most reputable financial institutions globally. With its headquarters in Abu Dhabi and operations across 19 countries, FAB delivers market-leading Corporate, Investment, and Personal Banking solutions. FAB is committed to empowering people and businesses to Grow Stronger through innovation, partnership, and an exceptional customer experience.Job Title Customer Service Executive – Entry Level (UAE Nationals)
Job Description Customer Service Executive – Entry Level (UAE Nationals)FAB, the UAE’s largest and most secure financial institution, is hiring motivated Emirati talent for the role of Customer Service Executive. This entry-level, part-time opportunity is ideal for fresh graduates or high school diploma holders looking to begin a career in banking. You’ll be the first point of contact for our customers, supporting them with product and service information while resolving queries with professionalism and care.Job Location: United Arab Emirates
Industry: Banking
Function: Customer Service
Job Type: Part-time
Gender: Any
Candidate Nationality: UAE Nationals only
Candidate Current Location: AnyWhat Does a Customer Service Executive Do?As a Customer Service Executive, your main responsibility is to deliver exceptional service to FAB’s retail customers. You will handle inquiries, provide accurate product and service information, and ensure all interactions meet our high standards of quality and compliance.What Are the Key Responsibilities?– Handle incoming customer inquiries via various channels and provide prompt, accurate responses
– Resolve product or service issues by clarifying the customer’s complaint, determining the cause, and offering solutions
– Maintain clear and courteous communication while ensuring client satisfaction
– Escalate unresolved issues to the appropriate department
– Keep records of customer interactions and transactions
– Uphold FAB’s service excellence standards while promoting a positive and friendly atmosphereWhat Skills Are Needed for a Customer Service Executive in the UAE?Education and Experience:
– High school diploma or bachelor’s degree
– 0 to 2 years of experience in a customer service role, preferably in the banking sector (training provided)Skills:
– Strong communication skills in English and Arabic
– Customer-oriented with a helpful attitude
– Team player with a friendly and professional demeanor
– Basic computer and typing skills
– Willingness to learn and grow in a fast-paced banking environmentWhat Benefits Come with This Position?– Entry-level, part-time opportunity with UAE’s leading financial institution
– Training and mentorship to kick-start a career in banking
– Work in an inclusive, collaborative, and culturally diverse environment
– Flexible schedule suitable for Emirati students or early-career professionals
– Long-term growth potential within FAB’s Emiratisation programAbout the CompanyFirst Abu Dhabi Bank (FAB) is the largest bank in the UAE and one of the most reputable financial institutions globally. With its headquarters in Abu Dhabi and operations across 19 countries, FAB delivers market-leading Corporate, Investment, and Personal Banking solutions. FAB is committed to empowering people and businesses to Grow Stronger through innovation, partnership, and an exceptional customer experience.
Post DetailsJob Start Date 1970-01-01
Salary from 0.00
Salary to 0.00
Number of Vacancies 1
Location –Location City DubaiDesired Candidate’s Profile
Gender No Preference
Nationality –Candidate Current Location –

Expected salary:

Location: United Arab Emirates

Job posting date: Fri, 02 May 2025 22:02:10 GMT

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