Intern, Call Center CHN

Job title: Intern, Call Center CHN

Company: Marriott Vacations Worldwide

Job description: Our vacation ownership businesses offer flexible vacation programs, giving customers the ability to choose the style of vacationing that suits their needs, year after year.Our vacation exchange businesses offer leisure and travel-related products and services to owners of vacation ownership interests and other affinity groups.Toggle navigation Toggle search

• Our Company

Our vacation ownership businesses offer flexible vacation programs, giving customers the ability to choose the style of vacationing that suits their needs, year after year.Our vacation exchange businesses offer leisure and travel-related products and services to owners of vacation ownership interests and other affinity groups.

• Our Values

• INVESTOR RELATIONS

• Careers

• CAREERS

Toggle navigation Toggle searchOur vacation ownership businesses offer flexible vacation programs, giving customers the ability to choose the style of vacationing that suits their needs, year after year.Our vacation exchange businesses offer leisure and travel-related products and services to owners of vacation ownership interests and other affinity groups.Keyword:
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0″ ng-cloak> * {{$parent.googlePlacesAutocompleteEnabled ? location.description : location}}Locations (up to three): {{$item.description}} {{$parent.googlePlacesAutocompleteEnabled ? location.description : location}}Intern, Call Center CHN-2 in Shanghai at Marriott Vacations WorldwideDate Posted: 14/1/2025×Join Our Talent NetworkWhy Join Our Talent Network?Joining our Talent Network will enhance your job search and application process. Whether you choose to apply or just leave your information, we look forward to staying connected with you.

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By joining our Talent Network you have not officially applied to a position.By joining our Talent Network you have not officially applied to a position.Thanks for joining our Talent Network, {{ vm.userName }}By joining our Talent Network you have not officially applied to a position. To apply for this position, please click the continue button.Redirect in {{vm.counter}}Share With:Job OverviewEmployee Type:Part-TimeLocation:569 South Xizang RoadJob Type:Experience:Not SpecifiedDate Posted:14/1/2025Job ID:JR75944Job DescriptionJOB SUMMARYBack-office support for a team of telemarketers from the call center, especially for compiling and recording data in the spreadsheets and systems used to control tour production. Centralises this information in reports for management to monitor TM and overall call center performance. Fulfill the production bookings and tour bookings process with site operation, make sure all bookings are correct and in time.JOB SPECIFIC TASKS

• Back end Support a team of telemarketers from the call center and local marketing.
• Data entry for daily bookings using OTM system and sending email blast to clients.
• Charging using Alipay system for packages.
• Maintain log record for charging, refund, voucher etc.
• Maintain log record for different department daily bookings.
• Handle daily / monthly reports to managers for call center booking result and performance.
• Maintain good record/ filing system.
• Updating new email blast as and when there are new promotions.
• Updating Direct sale tours at OTM and shared documents with site.
• Updating OTM system for confirmation, cancellation, or important notes to support sales gallery.
• Rotating shift on weekends for data entry and assist sales gallery for any enquiries related to bookings.
• Confirmation and verification the package bookings before charge customers, make sure they meet sales and marketing qualification.
• Confirmation and verification tours before customer attend the virtual presentation, make sure they meet sales and marketing qualification.
• Performs other duties as appropriate.

CANDIDATE PROFILE

• Proficiency in Mandarin and English (additional language required for certain positions)
• Intermediate computer with proficiency in the use of Microsoft Office computer word-processing skills with specific knowledge of Microsoft Excel and Word
• Ability to work under pressure, manage multiple priorities, and be a self-starter.
• Ability to work within tight deadlines and meet targets. Proven ability to work in a team environment and interact with all levels of the organization.
• Excellent organizational and attention to detail skills.

COMPETENCIES – Fundamental competencies required for accomplishing basic work activitiesAnalytical Skills

• Learning

Administration

• Organization

Personal Attributes

• Integrity
• Positive Demeanor
• Dependability
• Stress Tolerance
• Adaptability/Flexibility
• Presentation

Communications

• Listening
• Communication
• Mandarin and English Language Proficiency
• Applied Reading

Interpersonal Skills

• Diversity Relations
• Teamwork
• Interpersonal Skills

Marriott Vacations Worldwide is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.Job Requirements #AP/EME Marketing Call CenterCHECK OUT OUR SIMILAR JOBSSign Up for Job AlertsTake the first step in charting your own course by joining our Talent Network. It’s the best way to stay informed and receive alerts for exciting jobs that may be perfect for you.LinksCareer LinksFollow us on social media© Copyright 2011-2024 Marriott Vacations Worldwide Corporation. All rights reserved.

Expected salary:

Location: Shanghai

Job posting date: Thu, 16 Jan 2025 01:30:35 GMT

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