IT & Digital Transformations Administrator

Job title: IT & Digital Transformations Administrator

Company: NHS

Job description: This post provides an opportunity for a suitably qualified candidate with the right skills and mindset to join our friendly and dedicated Support team as our IT and Digital Transformations Lead.The suitable candidate will work flexibly within the role and adapt to the Practice needs. The individual will work on a range of projects the PCN is involved in, this includes improving telephony, digital triage, online signposting, digital wayfinding, promotion of the NHS App and optimising the use of clinical systems.The individual will be on hand to support individuals day-to-day use of IT and will join the workflow team to code incoming letters in addition to their IT and Digital Transformation responsibilities.The ideal candidate will be confident in their use of IT and ideally have experience working with Emis Web and Docman. They must be forward thinking and proactively explore IT solutions as they arise.Please note the hours for this role is 26 Hours per week.Main duties of the jobThe individual will work on a range of projects the PCN is involved in, this includes improving telephony, digital triage, online signposting, digital wayfinding, promotion of the NHS App and optimising the use of clinical systems.The individual will be on hand to support individuals day-to-day use of IT and will join the workflow team to code incoming letters in addition to their IT and Digital Transformation responsibilities.With regards to the core responsibilities of this role, there may be, on occasion, a requirement to carry out other tasks. This will be dependent upon factors such as workload and staffing levels.About usWe are a friendly teaching practice providing primary care services in Bristol. We strive to provide an excellentclinical and administrative service to our patients with ourhardworking team. We are a practice in the centre of Westbury on Trym in a new purpose-built building serving our community. Currently we have in the region of 12,000 patients registered.Westbury On Trym is situated in the heart of Northwest Bristol. This is a beautiful area of the city for families and professionals and there is an above-average elderly population. This gives the practice an interesting mix. It is a lovely place to live and work if you are considering moving to the area.The premises are owned by the partnership and are modern, purpose-built and inviting to staff and patients alike. You will be supported by our excellent reception manager and the whole practice team is here to help.There is a strong team ethos within the practice and it is very important to the partners that this is maintained and developed. Continuous training and development are important and encouraged.We are committed to a patient-centred methodology and have an open and friendly approach. We work well as a team and offer a full range of primary care services to patients. This is reflected in our vision and values:Working togetherOpen and honestTargeting sustainabilityPatient-centredCommunity focusedCompassionateVision: Excellent Healthcare Delivered with CompassionDate posted23 January 2025Pay schemeOtherSalary£12 to £12.55 an hour Pay review in April 2025ContractPermanentWorking patternPart-timeReference numberA0363-25-0001Job locationsWestbury HillBristolBS9 3AAJob descriptionJob responsibilitiesIT responsibilitiesRunning patient searches and requested reporting dataAdministration of IT databases, user accounts, housekeepingTo act as the IT point of contact when colleagues need support. For example, software, smartcard ad printer issuesInvolvement in IT upgrades as requiredMonitor the Surgerys Jayex display and call screensEnsure all IT issues are resolved and escalated in a timely manner and provide local training as necessary.CommunicationProduce regular updates for patientsProduce regular updates for staff including the weekly NewsletterLink with Patient Board and help operationalise any patient-initiated plans as assigned by the Practice ManagerEnsure the surgery website is updated regularly and is fully compliant.Monitor and update all social media platforms.Digital TransformationsSupport the Surgery in the adoption of new technology to enhance patient access and experience. This includes engaging in the exploration of Artificial Intelligence.Ensure the digital and operational transformation is embedded an aligned with system and national strategies, working closely with the ICB Digital Team and Practice ManagerBuild relationships and facilities collaboration between practice within the PCN to support the delivery to patientsSupport the effective adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to patient servicesUse data to understand demand, capacity, and activity helping to drive improvement in patient experience of access.Support population health managementWorkflow OptimisationCode all incoming lettersDirect incoming letters as appropriatelyRequest testsCode and manage discharge summariesCorrectly scan and file incoming documents and establish and maintain filing and administrative systems.Other ResponsibilitiesGeneral administration tasksCover Reception in urgent situationsSupport the Surgery in its review of Policies and Procedures as requiredAssigned recall workPersonal / professional development:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workEffectively manage own time, workload and resources Job descriptionJob responsibilitiesIT responsibilitiesRunning patient searches and requested reporting dataAdministration of IT databases, user accounts, housekeepingTo act as the IT point of contact when colleagues need support. For example, software, smartcard ad printer issuesInvolvement in IT upgrades as requiredMonitor the Surgerys Jayex display and call screensEnsure all IT issues are resolved and escalated in a timely manner and provide local training as necessary.CommunicationProduce regular updates for patientsProduce regular updates for staff including the weekly NewsletterLink with Patient Board and help operationalise any patient-initiated plans as assigned by the Practice ManagerEnsure the surgery website is updated regularly and is fully compliant.Monitor and update all social media platforms.Digital TransformationsSupport the Surgery in the adoption of new technology to enhance patient access and experience. This includes engaging in the exploration of Artificial Intelligence.Ensure the digital and operational transformation is embedded an aligned with system and national strategies, working closely with the ICB Digital Team and Practice ManagerBuild relationships and facilities collaboration between practice within the PCN to support the delivery to patientsSupport the effective adoption of national and local initiatives, including integrated working at neighbourhood and place level to improve access to patient servicesUse data to understand demand, capacity, and activity helping to drive improvement in patient experience of access.Support population health managementWorkflow OptimisationCode all incoming lettersDirect incoming letters as appropriatelyRequest testsCode and manage discharge summariesCorrectly scan and file incoming documents and establish and maintain filing and administrative systems.Other ResponsibilitiesGeneral administration tasksCover Reception in urgent situationsSupport the Surgery in its review of Policies and Procedures as requiredAssigned recall workPersonal / professional development:Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar workEffectively manage own time, workload and resourcesPerson SpecificationQualificationsEssential

• Evidence of a sound education to a minimum A level standard or equivalent
• Evidence of a commitment to continuing professional development
• Experience of being able to promote teamwork
• Personal circumstances that allow for flexibility outside normal working hours occasionally
• Experience of editing website(s)
• Experience of posting on social medica in a professional capacity
• A solution focused approach to problem solving
• Fast learning ability
• Excellent communication (oral and written) and interpersonal skills
• Approachable with the ability to listen and empathise
• Excellent IT skills
• Good time management
• Patient/Customer service experience
• Able to manage change and cope with pressure
• Adaptable and innovative
• Enthusiastic with energy and drive
• Confidential and conscientious
• Hard working, reliable and resourceful

Desirable

• Advanced qualifications relevant to this role
• Experience of working with regulatory bodies
• Project management skills
• Networking and facilitation
• The ability to travel to meetings
• Good sense of humour
• Experience of using EMIS Web
• Experience of using Docman

Person SpecificationQualificationsEssential

• Evidence of a sound education to a minimum A level standard or equivalent
• Evidence of a commitment to continuing professional development
• Experience of being able to promote teamwork
• Personal circumstances that allow for flexibility outside normal working hours occasionally
• Experience of editing website(s)
• Experience of posting on social medica in a professional capacity
• A solution focused approach to problem solving
• Fast learning ability
• Excellent communication (oral and written) and interpersonal skills
• Approachable with the ability to listen and empathise
• Excellent IT skills
• Good time management
• Patient/Customer service experience
• Able to manage change and cope with pressure
• Adaptable and innovative
• Enthusiastic with energy and drive
• Confidential and conscientious
• Hard working, reliable and resourceful

Desirable

• Advanced qualifications relevant to this role
• Experience of working with regulatory bodies
• Project management skills
• Networking and facilitation
• The ability to travel to meetings
• Good sense of humour
• Experience of using EMIS Web
• Experience of using Docman

Expected salary:

Location: Bristol Area

Job posting date: Fri, 24 Jan 2025 23:26:08 GMT

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